FAQ

How to Love your Skeins Well


First Things First

Each Maker’s Haven skein is hand-dyed in small batches, which means it deserves just a little extra kindness once it becomes part of your project.

Hand-dyed yarns can occasionally release a small amount of excess dye during the first wash — especially deeply saturated or high-contrast colorways. This is completely normal. To be safe, I suggest washing finished items separately the first time.

 

What Does “Superwash” Mean?

If your yarn is labeled Superwash, it means the wool has been specially treated so the fibers won’t felt or shrink as easily.

Superwash yarn can typically be:

  • Machine washed on gentle (cold water)

  • Laid flat to dry

However, for the longest life and softest feel, I still recommend hand washing when possible. Even sturdy yarn appreciates a gentle touch.

 

Blocking your Yarn

Finished pieces should settle and soften beautifully after blocking.

To block:

  1. Soak gently in cool water with wool wash

  2. Press out excess water (no wringing)

  3. Shape to size and pin in place on a blocking mat

  4. Let the fibers rest until completely dry.

 

Yarn is meant to be used and loved.

Treat it gently, let it age naturally, and it will carry your stitches — and your stories — for years to come.

 


Receiving your Yarn

 

How your skeins find their way home to you...

At Maker’s Haven, every skein begins as a thoughtful moment and it leaves us the same way: carefully, intentionally, and wrapped with care.

 

Processing Time

Each order is lovingly prepared within 3–5 business days. 

The studio rests from packing on Mondays and Tuesdays — quiet days set aside for other commitments and tending the behind-the-scenes parts of this little haven.

Orders placed Saturday through Tuesday will ship on Wednesday, once the wrapping table is set again and the parcels are ready for their journey.

Thank you for giving this small-batch rhythm room to breathe.

During shop updates or larger seasonal collections, please allow a little extra time while the dye pots are still warm and the studio is humming.

If you order a yarn club subscription, processing time will be listed in the product description — good stories take a little time to plot and the color takes a little steeping.

 

Packaging

Your skeins are:

  • Gently twisted and labeled

  • Tucked into protective wrapping

  • Shipped in a mailer to keep them safe on their journey

We aim to use packaging that is as thoughtful as the yarn inside — minimal where possible, protective where necessary.


Shipping Methods

Orders are shipped via USPS (or another reliable carrier when needed).

You’ll receive tracking information the moment your haven-bound parcel begins its journey.

Please make sure your shipping address is correct at checkout — once a package leaves our hands, we cannot reroute it.

 

Lost or Delayed Packages

Once your order is with the carrier, it’s officially on its own little adventure. If your package seems delayed or lost, please reach out — we’ll help you navigate next steps with care.

Maker’s Haven is not responsible for packages marked as delivered but not received, though we will always do our best to help you sort it out.


International Orders

We happily send yarn across oceans. Please note:

  • Buyers are responsible for customs fees, VAT, or import taxes

  • Delivery times vary depending on location


Returns & Exchanges

Due to the small-batch, hand-dyed nature of our yarn, we are unable to accept returns on standard orders. If there is a problem with your order, please contact us within 7 days of delivery. We want you to love what arrives at your door!

 


Where do our fibers come from?

 

Every skein at Maker’s Haven begins long before it reaches the dye pot.

I choose yarn bases from suppliers who are deeply intentional about their sourcing — partners who prioritize humane treatment of animals, fair and respectful working conditions, and thoughtful stewardship of the land. Knowing the fiber’s story matters to me. It’s the foundation everything else is built on.

Our Superwash Merino wool begins its journey in South America, where the wool is carefully sourced, and then travels to Europe to be treated. There, it undergoes superwash processing that meets the highest OEKO-TEX® standards — a certification that ensures the yarn is tested for harmful substances and processed according to strict environmental and safety guidelines.

The result is a yarn that is exceptionally soft, durable, and thoughtfully made — ready to carry color, stitches, and stories forward.

You can learn more about what “superwash” means and how to care for it in the section above.